New Business Operations Manager

Job description

Illuminas is adding a New Business Operations Manager to its roster of all-stars as a result of our company’s continued growth. This team member will be responsible for managing the operations of our new business development activities, such as project pricing and proposal development. This individual will also be responsible for nurturing what we consider to be one of our most valuable assets – our deeply vetted and high-quality ecosystem of research partners.

Job Responsibilities:

  • Support the development of quantitative and qualitative research proposals and SOWs
  • Develop vendor bid requests based on each client’s research objectives
  • Request bids from and coordinate with research vendors such as online panels, phone providers, and qualitative recruiters during the proposal phase
  • Establish a baseline price for custom research studies using vendor bids
  • Consult with the client services teams during field to troubleshoot issues and bring on new partners as needed to complete the project
  • Maintain and nurture relationships with our existing vendors
  • Develop and maintain a system for tracking vendor success across client accounts
  • Serve as the key point of contact for accounting-related items on all active projects
  • Leverage sales tools to manage and track our current and prospective customer base
  • Assist in the development of account plans and strategies for growing the business


Job Requirements:

  • A minimum of 4-5 years of supplier-side market research experience, preferably global
  • Experience working with sample providers such as third-party online panels, phone-to-web providers, and qualitative recruiters – either during the bidding stage or via field management
  • Knowledgeable about fundamental sampling techniques such as targets, quotas, and boosts
  • Experience working with B2B audiences, (experience with technology audiences is a plus)
  • Proficient in Excel (basic formulas, not pivot tables)
  • Strong communication skills
  • High attention to detail
  • Able to successfully multitask in a fast-paced working environment

If you really want to stand out as a candidate to our hiring team, include a cover letter explaining why you feel your experience qualifies you as a great fit attached in a single file with your resume when applying.

Illuminas is an Equal Opportunity Employer